Shipping policy
At SnuggyPaw, we are dedicated to delivering your order as quickly and efficiently as possible. We ship to customers across the United States and Canada.
Key Shipping Details
- Transit Time: 3–10 Business Days
- Handling Time: 1–2 Business Days
- Total Delivery Time: 4–12 Business Days
- Shipping Cost: Free on all orders
- Order Cut-Off: 5:00 PM EST
- Shipping Days: Monday – Friday (no weekend shipping)
Order Processing & Handling Time
All orders are processed and shipped from our fulfillment hubs within 1 to 2 business days. Orders are shipped Monday through Friday only. We do not ship on weekends or public holidays.
Shipping Rates & Delivery Estimates
We offer Free Standard Shipping on all orders to the United States and Canada.
| Destination | Method | Transit Time | Total Delivery | Cost |
|---|---|---|---|---|
| United States | Standard Shipping | 3–10 Business Days | 4–12 Business Days | Free |
| Canada | Standard Shipping | 3–10 Business Days | 4–12 Business Days | Free |
Times are estimates and may vary due to carrier delays or external factors.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to activate.
Lost or Damaged Packages
If your order is lost or arrives damaged, contact our support team at support@snuggypaws.com with your order number and photos where applicable.
Wrong Address Disclaimer
It is the responsibility of the customer to ensure the shipping address entered at checkout is correct. We cannot guarantee changes once the order has been processed.
Order Cancellations
Orders can only be cancelled or modified within 2 hours of placement. Contact us immediately at support@snuggypaws.com with your order number.
Contact & Business Information
Store Name: SnuggyPaw
Company Name: Jonathan Ramos LLC
Company Address: 9235 Downey Ave, Downey, CA 90240, United States
Email: support@snuggypaws.com
Phone: +1 570-609-2463
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to respond to all enquiries within 12 hours.