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Privacy policy

Last updated: May 2026

SnuggyPaw operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide customers with a secure and seamless shopping experience. SnuggyPaw is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase, and tells you about your rights and choices with respect to your personal information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address
  • Payment information including payment method, transaction details, and payment confirmation (we do not store full credit card numbers — payments are processed securely by trusted third-party payment providers)
  • Account information including login credentials, purchase history, and account preferences
  • Order and transaction history including purchases, returns, exchanges, and cancellations
  • Customer support communications including messages, enquiries, and any information you provide when contacting us
  • Device and technical information including IP address, browser type and version, operating system, referring URLs, and device identifiers
  • Usage data related to how you interact with our website, including pages viewed, time spent, links clicked, and browsing patterns
  • Marketing preferences including whether you have opted in or out of promotional communications

Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, create an account, contact us, subscribe to communications, or otherwise interact with the Services
  • Automatically through cookies, pixel tags, and similar tracking technologies when you browse our website
  • Service providers that help us operate our store, process payments, deliver orders, and analyze usage
  • Third-party partners or platforms, including advertising networks, where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Process and fulfill orders, payments, returns, and exchanges
  • Communicate with you about your orders, account, and enquiries
  • Provide and improve customer support
  • Operate, maintain, and improve the Services and our product offerings
  • Personalize your experience on our website
  • Detect and prevent fraud, unauthorized transactions, and abuse
  • Send transactional messages such as order confirmations and shipping notifications
  • Send marketing and promotional communications where you have opted in (you may opt out at any time)
  • Comply with legal and regulatory obligations
  • Enforce our Terms of Service and other agreements
  • Analyze trends and measure the effectiveness of our marketing

Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to operate and improve the Services. These technologies help us:

  • Keep you signed in to your account
  • Remember items in your cart
  • Understand how visitors interact with our website
  • Deliver relevant advertising on other platforms
  • Analyze website performance and usage patterns

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by applicable law, we will obtain your consent before placing non-essential cookies.

How We Disclose Personal Information

We may share your personal information in the following limited circumstances:

  • Service Providers: We share information with Shopify and trusted third-party providers who assist with payment processing, order fulfillment, shipping and logistics, customer support, email delivery, analytics, and website hosting. These providers are authorized to use your information only as necessary to perform services on our behalf.
  • Advertising Partners: We may share certain information with advertising partners to deliver relevant ads on third-party platforms, including Facebook, Instagram, and Google, where permitted by law.
  • Legal Obligations: We may disclose your information when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the successor entity. We will notify you of any such change as required by law.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

Relationship With Shopify

Our store is hosted and operated using Shopify's platform. Shopify may collect and process personal information as part of providing its services to us. Your information may be processed outside of your country of residence. Shopify acts as a data processor on our behalf for certain functions.

You can learn more about how Shopify handles personal information by visiting https://privacy.shopify.com/en.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

User-Generated Content

If you submit reviews, comments, or other content through our Services, that content may be publicly visible. Please do not include personal information in publicly submitted content that you would not want to be seen by others.

Children's Privacy

The Services are not intended for individuals under the age of majority in their place of residence. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

Security and Data Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. All transactions are encrypted using industry-standard SSL/TLS technology.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we dispose of it in a secure manner.

Your Rights and Choices

Depending on where you are located, you may have certain rights with respect to your personal information, including:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request that we correct inaccurate or incomplete personal information
  • Right to Deletion: Request that we delete your personal information, subject to certain exceptions
  • Right to Portability: Request that we transfer your personal information to another organization in a machine-readable format
  • Right to Opt Out: Opt out of marketing communications or the sale/sharing of your personal information for targeted advertising, where applicable
  • Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling certain requests. We will respond to your request within the timeframe required by applicable law.

You may also opt out of marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email we send you.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States and Canada. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we rely on recognized legal mechanisms to transfer personal information internationally.

Do Not Track

Some browsers include a "Do Not Track" feature that signals websites not to track your activity. Our website does not currently respond to Do Not Track signals. You may, however, opt out of certain tracking as described in the Cookies section above.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. To submit a request, contact us using the details below. We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

Contact & Business Information

Store Name: SnuggyPaw
Company Name: Jonathan Ramos LLC
Company Address: 9235 Downey Ave, Downey, CA 90240, United States
Email: support@snuggypaws.com
Phone: +1 570-609-2463
Customer Service Hours: Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to respond to all enquiries within 12 hours.